Privacy Policy

1. Introduction

We collect only the information needed to deliver and manage your tote rental, process payments, and provide helpful support. We do not sell your personal information.

2. Information We Collect

• Contact details you provide when booking: name, email, and phone number.
• Delivery address and any delivery instructions you share.
• Reservation details: package, dates, time windows, add-ons, and notes.
• Payment information, handled securely through our payment provider (Stripe). ReTote does not directly store complete credit or debit card numbers, CVVs, expiration dates, or banking credentials. Payment credentials may be securely maintained by Stripe for authorized charges related to an active rental, including late fees, rental extensions, lost or unreturned equipment, damage, excessive cleaning, and failed pickup fees.
• Optional preferences, such as whether you opt in to promotional messages.

3. How We Use Your Information

• To schedule, deliver, and pick up your tote rental.
• To process payments and issue refunds or additional charges where applicable.
• To send reservation confirmations, reminders, and service updates.
• To respond to your questions and provide customer support.
• If you opt in, to send occasional promotions and updates (you can unsubscribe at any time).

4. Sharing Your Information

We share information only as needed to run the service — for example with our payment processor to complete checkout, with delivery staff to fulfill your reservation, or as required by law. Any partners we work with are expected to handle your information responsibly and only for the purpose shared.

5. Cookies & Tracking

Our site may use basic cookies or similar technologies to keep things working smoothly, such as remembering your reservation details during a session. We do not use tracking for unrelated advertising.

6. Data Retention

We keep your reservation and contact information for as long as needed to provide the service and meet any legal or record-keeping requirements. Your saved payment method is retained through Stripe for the duration of your rental and any period during which damage or replacement fees may apply. After that, we delete or anonymize your data.

7. Data Security

We take reasonable measures to protect your information, including limiting access to authorized team members and processing payments through a certified provider. No method is perfectly secure, but we work to keep your data safe.

8. Your Rights & Choices

• Request access to or a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information where we are not required to keep it.
• Opt out of promotional communications at any time.

9. Children's Privacy

ReTote is intended for adults. We do not knowingly collect personal information from children. If you believe a minor has provided us information, please contact us and we will remove it.

10. Third-Party Services

Payment processing is handled by Stripe, which has its own privacy and security practices. When you check out, your card details are processed by Stripe and subject to its privacy policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always shown on this page, with an updated "Last updated" date. Continued use of ReTote after changes are posted means you accept the revised policy.

12. Contact Us

If you have questions about your privacy or this policy, contact us through the contact section on our home page.