Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions ("Terms") govern your use of the ReTote website and rental service. By placing a reservation, checking out, or accepting delivery of any ReTote tote, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not book a rental.

2. Our Service

ReTote rents durable, 27-gallon reusable plastic storage totes for moving, storage, and organization. Each tote measures approximately 29" L × 17" W × 15" H with a 60 lb carrying capacity. We deliver the totes to your address and pick them up after your rental period ends. Totes remain the property of ReTote at all times; you are renting them, not purchasing them.

3. Rental Period

Your rental period begins on your scheduled delivery date and ends on your scheduled pickup date. Each package includes a standard rental period. If you need more time, additional days or weeks can be added at the rates shown at checkout. Keeping totes beyond the agreed pickup date without prior arrangement will result in late-return fees.

4. Delivery & Pickup

• Delivery and pickup are scheduled for a chosen date and time window.
• Free delivery applies within our standard service radius. Locations beyond that radius may incur a per-mile delivery fee, calculated and shown before checkout.
• Someone must be present at the delivery and pickup address during the scheduled window, and the drop-off and pick-up location must be safe and accessible.
• We deliver to the door or designated area; ReTote is not responsible for carrying totes up or down stairs unless arranged in advance.
• If you miss a scheduled delivery or pickup, a return-trip fee may apply and your reservation may be rescheduled at our discretion.

5. Care & Use of Totes

Please use the totes reasonably and keep them clean and dry. Do not overload them, expose them to extreme heat or chemicals, alter or deface them, or use them for anything other than general household moving and storage. Totes should be stacked safely and kept in a secure location.

6. Lost or Damaged Equipment

You are responsible for the totes from the moment they are delivered until they are picked up. If a tote is lost, stolen, or damaged beyond normal wear and tear, you will be charged a replacement fee per affected tote. To make this simple, we keep your payment method on file after checkout and may charge it for any replacement, damage, or late fees assessed at the end of your rental, with details provided to you.

• Normal wear from typical moving and storage use is expected and will not be charged.
• Replacement fees will be communicated and charged after pickup inspection.
• If totes are not available for pickup at the scheduled time and cannot be recovered, they will be treated as lost and replacement fees will apply.
• Do not write, tape, or apply adhesives directly to the totes. Markers, tape residue, and permanent adhesives can damage the plastic and may result in a cleaning or replacement fee. Peel-and-stick labels are included with every rental — use those to label your totes instead.

7. Late Returns

Totes not made available for pickup by the end of your rental period are subject to late fees. These accrue at the additional-rental rates shown at checkout until the totes are returned or replacement fees are applied.

8. Payments & Billing

Full payment is required at the time of booking through our secure Stripe checkout. Delivery fees, additional rental time, and add-ons are included in the total you authorize at checkout. We do not store your full card number, CVV, or expiration date — all sensitive payment information is handled securely by Stripe.

9. Payment Method on File & Additional Charges

When you check out, you authorize ReTote to securely retain your payment method through Stripe for the duration of your rental and any period during which rental-related fees may apply. This authorization is limited to charges specifically described in this Rental Agreement — it does not give ReTote unlimited authority to charge your card. Authorized charges may include: additional rental time, late returns, lost or unreturned totes, damaged totes or add-on equipment, missing add-on equipment, excessive cleaning, failed pickup fees, and other fees expressly disclosed in these Terms.

• Each additional charge will record a reason, amount, and the reservation it relates to, and a receipt will be sent to you by email.
• If an off-session charge cannot be completed because your bank requires authentication, we will not repeatedly charge your card. Instead, we will email you a secure Stripe payment link to complete the charge.
• Replacement and damage fees are listed in the ReTote admin fee schedule and may be updated from time to time; the amounts shown at the time of charge apply.
• You may contact us at any time to request details about any charge or to dispute a charge you believe was made in error.

10. Cancellations & Refunds

Cancellations made at least 48 hours before your scheduled delivery date may receive a full refund. Cancellations within 48 hours of delivery may be subject to a service fee. Once totes have been delivered, the rental charge is non-refundable, though unused additional rental time may be credited at our discretion.

11. Promo Codes

Promotional codes, if any, are applied at checkout and are subject to their stated terms and expiration. ReTote reserves the right to limit, modify, or revoke promotional offers at any time.

12. Your Responsibilities & Liability

You are responsible for the accuracy of the delivery information you provide and for any items you store in the totes. ReTote is not liable for damage to or loss of personal property stored in or moved using the totes, nor for damage caused by improper packing. You agree to indemnify ReTote against claims arising from your use of the equipment.

13. Service Area & Availability

ReTote serves a defined service area. If your address is outside our coverage, we will let you know when reviewing your reservation. We reserve the right to decline or reschedule reservations we cannot safely or reasonably fulfill.

14. Changes to These Terms

We may update these Terms from time to time. The version shown on this page is always the current one, and the "Last updated" date will reflect any changes. Continued use of ReTote after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

Questions about these Terms? Reach out through the contact section on our home page and we'll be happy to help.